Help   |   Print Page   |   Contact Us   |   Sign In   |   Join Now
Conference Registration Help
Share |
Below are answers to common technical issues which you may encounter during the registration process.


Errors


Symptom
    • You click to proceed to the next screen, yet the system stays on the current screen
    • You answer the security math question correctly, yet the system says that your answer is wrong
    • You receive random errors telling you that information is incomplete
Cause
    • The issues above and many other registration issues are caused by your computer browser - Internet Explorer, Firefox, Chrome, etc.  More specifically, there's old information stored in your browser's cache which causes conflicts with our registration software.  In essence, your computer is providing invalid information during registration.
Resolution
    • Clear your browser's cache and history.  This works most of the time, however it doesn't work all of the time.  Even though your cache "says" it was cleared, there may still be old information stored on your computer.
    • Use a different browser. If you're using Internet Explorer, try using Firefox or Chrome
    • Install a new copy of Google Chrome or clear the cache and history in your current installation of Chrome. Installing Chrome is the best resolution we can recommend, because Chrome works best with our registration software.
    • Use a different computer. Try using your work PC or home PC instead.  That's because the browser and cache will be completely different and will most likely work.

Credit Card

Symptom
    • Your credit card is not accepted even though it's current and valid
Cause
    • Our credit card processor is rejecting your card due to an inconsistency with their database of approved cards
Resolution
    • You'll need to try using another credit card.  That's because we are unable to intervene with our credit card processor's authorization process.

Discount Code

Symptom
    • Your Discount Code is not working (not applying your discount) at checkout
Resolution
    • Contact us so we can confirm that you're using the correct Discount Code


Click here to contact our webmaster, if you're still having difficulty after trying the recommendations above.






Contact

About
 
News
 
Community
 
 
Training
 
Certification
 
Resources

RETA
1035 2nd Ave SE Albany, OR 97321

Toll Free 844-801-3711

Phone - 541.497.2955
Fax - 541.497.2966

  Home
About
Benefits
Join
FAQs
  Latest News
Calendar
Publications
Breeze
Tech. Report
  Chapters
Start a Chapter
Photo Gallery
Idea Box
 
  Training Materials
Online Training
Instructors
Safety Days 
  Overview
Pricing
Application
Practice Exams
Recertification 
  Advertising
Help Wanted
Links
Speakers Bureau
Online Store 
Membership Management Software Powered by YourMembership  ::  Legal